Experiencing issues with your recent AK/Apply Plywood purchase? No worries! This blog will walk you through the super easy and simple steps required to claim AK/Apple Plywood warranty. Whether your plywood is a victim of borer attacks or any otherissue, our step-by-step guide guarantees you get the support you need, quickly.
What’s even more exciting? Claiming your warranty has become more simpler than ever because you can now apply online!
But before you proceed, be sure to read the below guide thoroughly!
Step-by-Step Guide to Claiming Your Ak-Apple Plywood Warranty:
1. Register Your Purchase:
Always ensure you register your AK-Apple Plywood purchase within one month from the date of purchase on our website.
This makes the whole process simpler and hassle-free.
2. Check Warranty Eligibility:
AK-Apple ply products are fully treated with chemicals to protect against borer pests. So the warranty covers any damage caused by borers.
To retain the warranty’s validity, use the plywood as recommended.
3. Lodge a Complaint:
Visit the AK Apply Plywood website to file a complaint. To do so, you will need to enter all purchase details of the product along with your contact information.
The details required to lodge a complaint, includes:
- Product details: This includes, product type, thickness, size, and quantity.
- Customer information: This includes, your name, address, contact number, and email ID.
- Additional information: Architect’s name, interior decorator/contractor details, invoice number, branch, and channel partner details.
4. Physical Inspection:
When we receive your complaint, our representative will visit for a physical checkup of the damaged portion of the product.
5. Sample Testing:
After the checkup is done, the sample of the plywood will be taken and sent either to our laboratory or any other reputable laboratory for testing.
6. Moisture Content Check:
During the testing process, we will check the moisture content of the wall using a moisture meter (e.g., Asian Paints TruCare Protimeter Mini C or a higher model). The warranty is void/non-applicable if the moisture content exceeds 8% in the inspected area.
7. Other exclusions and conditions include:
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- Storage and Usage Guidelines: Ensure your plywood is not kept on ‘kucha flooring’, this means your plywood shouldn’t be kept anywhere near water and moisture-filled areas, or any severely pest-infected environment. Proper workmanship and the usage of appropriate cutting and finishing tools are crucial.
- Third-Party Products: Warranty is not applicable if your plywoods are used with any other brand of plywood/panel products or untreated timber for furnishing, construction, or fabrications.
- Termite Treatment Certificate: For any termite-related warranty claims, a certificate from an approved pest control agent is required.
- Natural Disasters: Any damages done to your plywood due to natural disasters such as floods, earthquakes, or fires, cannot be claimed with the warranty.
- Warranty Period: All claims should be made strictly within the warranty period of the specified product.
- Jurisdiction: Any claims related to the warranty should be made before courts having jurisdiction in Mangaluru only.
Read here if you’re looking for termite-proof plywood to protect your furniture from termite damage!
8. Replacement or Repair:
Finally, as we receive satisfactory proof of damage, we, at AK/Apply Ply shall replace or repair the product with labor costs covered.
Get Quick Plywood Warranty Support for Your AK Apple Plywood
As a leading plywood manufacturer in India, AK/Apple Plywood is committed to providing top-notch products that every customer is satisfied with. To ensure that our customers are happy even after their purchase, we have a warranty process that’s as seamless and straightforward as it can get.
Have any problems with your plywood? Contact us today and our dedicated team will be at your service at the earliest!
FAQs (Frequently Asked Questions):
1. How do I claim a plywood warranty?
All you need to do is file a complaint for defects or damages on the AK/Apple Ply website. Ensure to enter all purchase details of the product and produce the original invoice.
2. What will AK Apple Ply do if my product is found to be defective?
If satisfactory proof of damage is provided by the buyer, AK/Apply Ply will make it a priority to replace or repair the product, with labor costs covered, according to the conditions mentioned for various product ranges.
3. Is the warranty for plywoods applicable for termite damage?
The warranty for termite damage is applicable only if a certificate from an approved pest control agent is provided, and it applies only to a particular grade of plywood, i.e., Platinum Plus+ and Platinum grades.
4. Where should warranty claims related to AK Apple ply be made?
Warranty claims should be made before courts having jurisdiction in Mangaluru only.
5. What main details are required when lodging a plywood complaint?
You need to provide product details, personal contact info, and other additional information like architect’s name, interior decorator/contractor details, invoice number, branch, and channel partner details.